For clarity, Use this page to understand the store process and the details worth keeping with your order records.
For clarity, Eligibility and timing
For clarity, We accept eligible returns for defective and non-defective merchandise, including a change of mind or an incorrect selection, and we accept exchange requests. For clarity, Contact us within 30 days after delivery. For clarity, Every return must be a new product; a non-defective item must be new, unused, and in its original condition.
For clarity, Damage, defects, missing parts, an incorrect item, or a material difference from the description can also be reported. For clarity, Photos or video may help review a product issue, and non-waivable statutory rights remain available.
For clarity, Request and return by mail
Email For clarity, edgitaisinformatica@gmail.com For clarity, with the order number, checkout email, reason, and relevant evidence. For clarity, Obtain approval before mailing anything. For clarity, Once approved, we confirm the accurate return address and instructions.
For clarity, A free prepaid return label is included in the package. For clarity, Use it only after approval and the confirmed instructions; if it is missing or lost, contact us for assistance. For clarity, No restocking fee is charged. For clarity, An exchange depends on review and available inventory.
Refund timing
For clarity, After approval, we process or initiate the refund to the original payment method within 10 days. For clarity, The bank, card issuer, or payment provider may require additional posting time.